1. Is your clinic still open?
Our clinic remains open with reduced hours (Monday-Friday 9-4) for appointments only.
2. How do we place an order for supplements?
To order supplements call our office at 306-664-2150, let the receptionists know what supplements you need, and pre-pay over the phone. We can either ship your supplements to you for a $15 fee or you can utilize our curbside pick-up.
3. What is curbside pick-up?
When you get to our clinic to pick-up your pre-paid supplements, park in the loading zone and give us a call. We will run your supplements out to your vehicle.
4. How do we pay for supplements if we cannot come into the clinic?
We ask that you pay for supplement orders using a credit card over the phone.
5. How does the video telemedicine consultations work?
We book all video consultations the same way we book in-person consultations except at the time of the booking we will ask whether you prefer the link emailed or texted to you.
To access the video consult you will need either a smart phone, ipad/tablet or a computer with a camera and microphone.
5 minutes before your appointment you will receive a link. Simply click on the link and a web page will open. You will then be asked to enter your name and enable camera and microphone (enable both for best results).
Once in the virtual waiting room wait until your ND starts the call.
Visit our blog post for more information on video consultations.
6. If I have a video or phone consult when and how do I pay?
After your video consultation your ND will put the video on pause and reception staff will appear on the screen to take payment.
Immediately following your phone consult you will be placed on hold and the reception staff will answer the call and take payment over the phone.
7. What is the cost of video & phone consults?
The cost for video and phone consultations is the same as in-person visits. Please see our fee schedule for more information.
8. Can we still get treatments such as IV therapy or acupuncture at this time?
We have resumed in office services including IV therapy, acupuncture, massage and lab test collections with your safety in mind.
9. Are the counselors still available?
Our counselling team is currently offering video appointments through Skype, FaceTime or what's app, and telephone appointments.Bookings can be made with any of the counselors by contacting them directly via email, telephone or text. Visit our blog post for their contact information .
10. What is the best way to stay up-to-date with clinic changes including updates on when in-person services will be available again?
During these unpredictable times, we will keep our patients up-to-date through our email newsletters as well as our social media streams.
Do you follow our clinic on facebook or instagram? Stay connected through social media @yxenaturopathic.
